True Grace wants our customers to love them as much as we do. If there is an issue with the product you have paid for, we will provide you with a full refund within 30 days of purchase. In order to receive a full refund of your purchase price, please call us at 888-735-1323 or e-mail us at care@truegracehealth.com within 30 days of the purchase date. Please be sure to have a valid sales receipt or proof of purchase form on hand in order for us to process your refund. If you purchased our product from a retail partner and there is an issue, please return it to the original store from which you purchased it. 

From time to time, we may ask you to send us the refunded products back to our facility, at our sole cost and expense, in order for us to examine the products for quality control purposes. Refunds are processed within approximately 5 business days. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE. 

Once your order has been placed, it goes directly to fulfillment and cannot be cancelled. 

Once your order ships, you will receive a shipping confirmation email which will contain a tracking number you can use to track your shipment. 

Depending on the weather in the region you live in, your order may sometimes be shipped in very cold or very warm conditions. Please note that all of our products can withstand these shipping conditions, but we suggest bringing your package inside as soon as it’s delivered to avoid continued exposure to the elements. The Omega-3 Fish Oil softgels may get soft and appear to be stuck together during extreme heat. The product is ok and safe for use. If you have any concerns or questions, please feel free to reach out to our Customer Care team at 888-735-1323.

Join our Build Your Own Bundle program and get your chosen supplements on a recurring schedule that works for you. You’ll save 5% on 1 product, 10% on 2 products, and 15% on 3+ products! It's a win for you–and the planet. 

Yes, you can adjust your shipping schedule to one that works for you. Simply click here to manage your shipment schedule. 

Once the order goes through, it cannot be cancelled. An email reminder is sent prior to the order being processed and edits can be made at that time. If you would like to change the cadence or cancel your subscription, you can manage it here: subscriptions. 

Yes, our refill pouches cut down on the amount of plastic being produced and the amount of carbon emitted during both manufacturing and shipping. True Grace partners with ReSea Project to remove plastic from the ocean and river waters in Indonesia. Being true to people and the planet is at the core of everything we do at True Grace. Use the earth-friendly pouches to refill your 100% Post-Consumer Recycled plastic bottle, refill your weekly supplement case, or simply use as-is. By purchasing a True Grace pouch, you are joining the movement to protect our planet for future generations.