FAQs | True Grace

What is your guarantee and return policy?

True Grace stands behind the quality of our products and want our customers to love them as much as we do. If you are not completely satisfied with the product you have paid for, we will provide you with a full refund within 30 days of purchase, even if the product has been opened or used. In order to receive a full refund of your purchase price, please call us at 888-735-1323 or e-mail us at care@truegracehealth.com within 30 days of the purchase date. Please be sure to have a valid sales receipt or proof of purchase form on hand in order for us to process your refund. From time to time, we may ask you to send us the refunded products back to our facility, at our sole cost and expense, in order for us to examine the products for quality control purposes. Refunds are processed within approximately 5 business days. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE.

What is your subscription and bundles program?

Join our Subscribe & Save program, and we’ll automatically send your chosen supplements on a recurring schedule that works for you. You’ll save 10% on every order! Subscribe to as many individual products as you like—or, to make life even simpler, subscribe to our foundation bundles. These bundles contain the three products you need for a solid foundation of health: a multivitamin, a probiotic, and an omega oil.* They’re even tailored to your demographic’s health and nutrition needs.

Can I reschedule my next subscription shipment?

Yes, you can adjust your shipping schedule to one that works for you. Simply log into your True Grace account to manage your shipment schedule.

Can I still purchase refill pouches without a subscription?

Yes, our refill pouches cut down on the amount of plastic being produced and the amount of carbon emitted during both manufacturing and shipping. Our pouches are made from sustainably sourced sugar cane and are recyclable at designated facilities. True Grace partners with our pouch supplier to remove plastic from the ocean via the Seabin project. The refill pouches are great for supplements such as our omega oil and multivitamins. Use them to top up the reusable multivitamin and omega oil bottles or simply purchase pouches!

What is regenerative agriculture?

Regenerative agriculture is a different way to farm. It strives to leave soil as covered and undisturbed as possible. A variety of crops are grown in rotation, which provides the essential nutrients to support a healthy soil microbiome. Farming like this doesn’t just put the brakes on soil degradation. It actually creates carbon-rich soil and sustains life on this planet. This is regeneration.

How do I track my order?

Once your order ships, you will receive a Shipping Confirmation email which will contain a tracking number you can use to track your shipment.

Do you offer samples?

We do not offer samples at this time. However, if you are not completely satisfied with the product you have paid for, we will provide you with a full refund within 30 days of purchase, even if the product has been opened or used.

Do refill pouches fit in a 30-count bottle?

Refill pouches may not always fit in a 30-count bottle, depending on the size of the capsule, tablet or softgel. We recommend topping it up with product as needed.

Why does the color of the bottle change?

Or why do my bottle and bottle cap not match? True Grace bottles are made of 100% post-consumer recycled (PCR) plastic (from the plastic that winds up in people’s recycling bins every day), and because we believe in this effort to remove plastic from our oceans and rivers, your bottle colors may vary slightly as the plastic used to make the PCR resin may not always match exactly.

What should I expect when receiving product shipped in extreme weather conditions?

Depending on the weather in the region you live in, your order may sometimes be shipped in very cold or very warm conditions. Please note that all of our products can withstand these shipping conditions, but we suggest bringing your package inside as soon as it’s delivered to avoid continued exposure to the elements. The Omega-3 Fish Oil softgels may get soft and appear to be stuck together during extreme heat. The product is ok and safe for use. If you have any concerns or questions, please feel free to reach out to our Customer Care team at 888-735-1323.

How do I use my refill pouch?

Pour True Grace products directly from the pouch into the bottle and keep your original package handy in case product questions come up.

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