Subscribe & Save — Subscription Membership Policies
Subscribe & Save with Subscription offers the convenience of automatically delivering the products you select right to your door on a schedule you set. True Grace may also offer exclusive discounts and other promotions, such as free shipping, on items available through the membership program.
Price & Promotions
We may change the price for a True Grace Subscribe & Save subscription at any time, for any reason. Information about pricing changes will be available to you on the Manage Your Subscriptions page of your account.
Discounts on products eligible for Subscription will be displayed at the time of Subscription sign-up. Subscription discounts will be applied to the first order, and to every subsequent delivery for the life of the Subscription, or until the Subscription is cancelled.
Processing and Notification
When you select a subscription plan at checkout, you agree and acknowledge that your subscription has an initial and recurring payment charge. Your first shipment of each True Grace Subscription order will be processed within 1–2 business days after you sign up. The billing and shipping addresses chosen for your initial order will be saved to your account and used for all future orders.
For recurring Subscription orders, we will send an email reminder seven (7) days ahead of your next shipment to notify you of any changes to the item's price or availability. You may review and make changes to your Subscription delivery at any time, but changes must be made at least forty-eight (48) business hours before the scheduled order date to avoid being billed for that order. Subscription orders that are not cancelled or skipped prior to processing are not eligible for a refund. Online cancellations take effect immediately; cancellation requests received by email may take up to five (5) business days to process.
You will also receive a shipping confirmation email once your package leaves the warehouse, including the billing amount. The total estimated cost is the cost of the item plus applicable sales tax.
Subscription orders scheduled to process over a weekend or holiday will be placed on the next business day.
Unless you make changes to delay or cancel your order, we will charge your selected payment method on the day the order is processed. Once an order has been processed and shipped, it is considered the property of the customer, who will be billed the amount estimated in the order confirmation email. Items may only be returned in accordance with this Agreement.
Problems Processing Orders
If any problem arises with the payment method associated with your Subscription order, we will notify you by email at the address associated with your True Grace account, requesting that you resolve the issue. No additional orders will be processed or shipped until the problem is resolved.
In the unlikely event that a True Grace Subscription item is unavailable on its scheduled ship date, we will notify you of the delay and attempt to fulfill the order each day for the next fifteen (15) days. If the item remains unavailable after that period, we will notify you and attempt fulfillment for another fifteen (15) days. If the item is still unavailable, we will attempt to ship it on the next scheduled delivery date. A Customer Service representative may contact you during this time to discuss an appropriate substitute.
If a True Grace Subscription item is discontinued or permanently unavailable, we will notify you and automatically cancel the Subscription for that item. No further orders associated with that Subscription will be placed.
You may update your shipping and billing information and/or preferred payment method at any time.
Cancellation
Your Subscription and any related discount(s) will remain in effect until you cancel. You are responsible for all recurring charges incurred prior to cancellation. You may cancel scheduled Subscription orders, or individual items, at any time.
To cancel an order before it is billed, log in to your truegracehealth.com account, go to the Subscriptions tab, and cancel the upcoming shipment at least 48 hours before the scheduled processing date. Cancellations take effect immediately, and you will not be charged for the cancelled item.
If an order is not cancelled at least 48 hours before its scheduled date, the item may ship and be billed based on your account information. Once an item ships, it is considered the property of the customer, and refund requests must be submitted to care@truegracehealth.com.
Account & Subscription Changes / Termination
You may make changes to your True Grace account and/or Subscriptions at any time, including:
- Shipping and billing information
- Item quantity per order
- Changing, pausing, or skipping a replenishment order
- Delivery frequency, or outright cancellation
You may make these changes by:
- Logging into your account at truegracehealth.com and selecting “Subscriptions”
- Clicking the “Subscriptions” link in any email update about your True Grace Subscription
- Contacting Customer Service at care@truegracehealth.com
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
