True Grace stands behind the quality of our products, and want our customers to love them as much as we do. If you are not completely satisfied with the product you have paid for, we will provide you with a full refund within 30 days of purchase, even if the product has been opened or used. In order to receive a full refund of your purchase price, please call us at 888-735-1323 or e-mail us at care@truegracehealth.com within 30 days of the purchase date. Please be sure to have a valid sales receipt or proof of purchase form on hand in order for us to process your refund. From time to time, we may ask you to send us the refunded products back to our facility, at our sole cost and expense, in order for us to examine the products for quality control purposes. Refunds are processed within approximately 5 business days. Your refund will be credited back to the same payment method used to make the original purchase on the Website. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS WEBSITE AS NON-RETURNABLE. For defective returns, please refer to the manufacturer’s warranty (see Section 6) included with the product or as detailed in the product’s description on our Site.